Lucy Smith Designs uses a white-glove shipping service for pieces that exceed larger than standard size. Shipping rate quotes are available upon request. All other shipments with go through standard freight or UPS. Shipping charges depend on the products’ size and weight, and the delivery distance.
Customers or their receiver must inspect all items for damage prior to signing for the shipment and releasing the driver. Claims for shipping damages will not be accepted unless noted on the shipper's Bill of Lading. All shipping damage claims must be made with the carrier by clearly noting the details and nature of the damage on the shipper's delivery receipt at the time of delivery. Lucy Smith Designs, LLC is not responsible for any shipping damage NOT noted on the shipper's Bill of Lading. Claims for damaged or defective product including concealed damage must be made within 3 days of receipt and must be accompanied by photgraphic documentation. Lucy Smith Designs LLC will handle claims at their discretion based on the information provided. All claims not settled within 30 days of initiation will become void.
We do not accept returns outside of damage or flawed merchandise. Do not attempt a return without first having obtained a Lucy Smith Designs written authorization. LSD will not accept returns without prior written authorization.